Team Member

Position Summary
Prepare of a variety of coffee beverages. Prepare and re-sell various hot and cold beverages,
including bottled and canned drinks. Sell retail prepared foods including, but not limited to,
muffins, biscotti, bagels, and various snacks. This position requires heavy customer contact
and excellent customer service skills. A positive attitude is required at all times in order to
ensure the return of our customers who are the reason for our business.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
 Prepare hot and cold beverages
 Service beverage and coffee bean counters
 Prepare foods for resale
 Accurately handle cash and reconcile change due to customers
 Open and/or close the coffeehouse as scheduled
 Maintain cleanliness in every area of the store at all times
 Deliver quality customer service at all times
 Present a positive attitude towards the job
Minimum Qualifications (Knowledge, Skills, and Abilities)
 High school diploma or GED preferred
 Three months or more of Barista experience or proof of completion of a Barista
training program
 Ability to handle stress under pressure
 Ability to provide quality customer service
 Ability to learn and use technical equipment (e.g. espresso machine)
 Ability to accurately exchange currency with the customers
 Ability to reconcile all cash and currency
 Willingness to maintain a clean, healthy, and safe working environment
 Ability to learn and use company computer to input data
 Ability to coordinate multiple activities with attention to detail
 Ability to work independently with minimal supervision
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the
functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand. The employee is occasionally required to sit;
walk; use hands or fingers; handle or feel; reach with hands and arms; climb or balance; and
stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10
pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by
this job include close vision, color vision, and ability to adjust focus. Tasting and smelling
abilities are required occasionally to distinguish with a degree of accuracy, differences or
similarities in intensity or quality of flavors and/or odors. While performing the duties of this
job, the employee is occasionally exposed to moving mechanical parts, airborne particles,
and hot liquids. The noise level in the work environment is usually moderate.

Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the
health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.